Support
How can we help?
Real people, 24/7. Call (530) 674-4200, chat with us, or try the quick fixes below.
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Before you call
Internet down? Try these three steps
- 1
Check for outages
If there's a known outage, we're already working on it. You can also sign up for text or email alerts.
Live outage map - 2
Restart your equipment
- Find the PoE power box (one cable to the roof, one to your router, one to power).
- Make sure both Ethernet cables are pushed in firmly.
- Unplug the PoE power for 10 seconds, plug it back in and wait 30 seconds.
- Unplug your router for 10 seconds, then plug it back in.
- Restart the computer or device that's offline.
- 3
Still offline? Reach us
Call (530) 674-4200 and press 1, or use the chat button. Support is available 24/7; after-hours support handles urgent issues.
Contact by department
Lincoln Crossing residents
Call (916) 486-4622 or visit the resident page.
Pay by mail
Succeed, Inc., 970 Reserve Drive, Suite 160, Roseville, CA 95678. Or pay online.
Browse every article at support.succeed.net.